Excess Telecom is a relatively new mobile company that has quickly risen to prominence as one of the leading Affordable Connectivity Program (ACP) providers. Although they have had mixed reviews in the past, it seems they’re getting to connect better with customers, as now they’re known for an excellent customer service, their high-quality tablets, and user-friendly enrollment process, Excess Telecom offers free data plans for eligible customers, making it a top choice for those seeking affordable wireless services. In this review, we’ll explore the various aspects of Excess Telecom that contribute to its nice 4.5-star rating.
One of the standout features of Excess Telecom is its exceptional customer service. The company’s personalized attention to each customer sets it apart from competitors in the wireless industry, note that this is mainly because you’re able to chat with an actual human when needed, or call their customer service and have a human in the phone helping you. With a team of knowledgeable and friendly representatives, Excess Telecom ensures that every customer feels valued and receives prompt assistance for issues or inquiries.
In addition to the good customer service, Excess Telecom also offers a range of high-quality Android tablet devices. These tablets come with a sturdy case, making them perfect for kids and ensuring that they can withstand daily wear and tear, take note parents! By providing reliable and durable devices, Excess Telecom is a great option for families with kids, or that simply don’t want to worry about buying a separate case. The great tablets, also allow Excess to position itself as a top choice for tech-savvy users seeking the best in wireless for free or affordable prices.
The enrollment process for Excess Telecom is another area where the company truly shines. With a super easy and quick application process, customers can enroll simply by chatting through Facebook Messenger. This innovative approach removes barriers for potential customers and streamlines the enrollment process, making it more accessible to those who may have hesitated to apply for ACP services in the past, when needed, in the chat you can request help and in a matter of minutes have a human help you complete the enrollment process.
As a leading ACP provider, Excess Telecom offers free data plans for eligible customers, ensuring that low-income households have access to essential telecommunications services, however they also have upgraded plans with more than the default 15GB of monthly data, so flexibility is also appreciated.
Despite its many strengths, there is still some room for improvement for Excess Telecom. While the company excels in customer service, device quality, and enrollment process, it could benefit from expanding its selection of devices and plan options to cater to a wider range of customer preferences. By doing so, Excess Telecom could further solidify its reputation as an industry leader and attract even more customers to its services.
In conclusion, Excess Telecom earns its 4.5-star rating thanks to their exceptional customer service, high-quality devices, and an innovative, user-friendly enrollment process. As an excellent ACP provider, Excess Telecom is a top choice for those seeking the best ACP offering and value without compromising on quality. With a few minor improvements, Excess Telecom has the potential to become the undisputed leader in the wireless industry.